SSGC · سرکاری گیس بل
SSGC بل چیک آن لائن — کسٹمر نمبر
اپنا سوئی سدرن گیس کمپنی لمیٹڈ (SSGC) گیس بل آن لائن دیکھیں۔ اپنا ڈپلیکیٹ بل، آخری تاریخ، گیس چارجز اور ماہانہ کھپت دیکھنے کے لیے اپنا 10 ہندسوں کا کسٹمر نمبر درج کریں — پھر اسے پرنٹ کریں یا PDF محفوظ کریں۔
SSGC بل دیکھیں
اپنا SSGC بل کیسے دیکھیں
اپنا کسٹمر نمبر درج کریں
اپنے بل پر چھپا ہوا 10 ہندسوں کا SSGC کسٹمر نمبر درج کریں۔
اپنا بل کھولیں
قابلِ ادائیگی رقم، آخری تاریخ اور گیس چارجز کے ساتھ اپنا موجودہ SSGC بل دیکھیں۔
پرنٹ کریں یا محفوظ کریں
بل کو PDF کے طور پر ڈاؤن لوڈ کریں یا پرنٹ کریں، پھر آخری تاریخ سے پہلے ادائیگی کریں۔
SSGC کے بارے میں
SSGC جنوبی پاکستان کو گیس فراہم کرتی ہے۔ آپ کا 10 ہندسوں کا کسٹمر نمبر بل کے اوپر بائیں جانب اکاؤنٹ انفارمیشن باکس میں ہوتا ہے۔
خدمات والے علاقے
About SSGC
What Is Sui Southern Gas Company (SSGC)?
Sui Southern Gas Company (SSGC) is Pakistan's second major gas utility, headquartered at 137-A PECHS, Shahrah-e-Faisal, Karachi. The company distributes natural gas across Sindh and Balochistan — including Karachi, Pakistan's largest city and commercial hub. SSGC is listed on the Pakistan Stock Exchange and majority-owned by the Government of Pakistan. Gas tariffs are determined annually by OGRA (Oil & Gas Regulatory Authority) and are identical in structure to SNGPL's tariff framework.
SSGC's 24-hour helpline is 1199(toll-free). SSGC customer numbers are 10 digits long — one digit shorter than SNGPL's 11-digit numbers. If you live in Karachi, Hyderabad, Sukkur, Quetta or any city in Sindh or Balochistan, your gas company is SSGC.
- Headquarters
- 137-A PECHS, Shahrah-e-Faisal, Karachi
- Consumer helpline
- 1199 (24/7, toll-free)
- Emergency
- 1199 — gas leaks, supply outages
- Tariff regulator
- OGRA — ogra.org.pk
- Customer number
- 10 digits (numeric only)
Sindh
Province 1 served
Balochistan
Province 2 served
10
Digits in customer number
1199
Free helpline (24/7)
Customer Number
How to Find Your 10-Digit SSGC Customer Number
Your SSGC customer number is a 10-digit numeric identifier — also called a Reference Number or Customer ID — that appears on every SSGC paper bill in the account information section. Look for a field labelled "Customer No.", "Reference No." or "Account No.". It also appears on the SSGC meter card attached to your gas meter.
If you cannot find your customer number, call SSGC on 1199 (toll-free, 24/7) with your registered service address and CNIC. Staff will verify your identity and provide the number. Always use the customer number — not the meter serial number — for online bill retrieval and payments.
Key distinction:
SSGC customer numbers are exactly 10 digits. SNGPL consumer numbers are exactly 11 digits. Using an SNGPL number on the SSGC portal (or vice versa) will return an error — always confirm which company serves your area first.
Bill Anatomy
Your SSGC Bill — Every Section Explained
SSGC bills follow the same structure as SNGPL bills because both are governed by OGRA's framework. Understanding each section allows you to verify your charges and identify any discrepancies immediately. Karachi consumers receive bills with SSGC branding; all other information fields are structurally identical.
| Section | Content | Action |
|---|---|---|
| Account Info | Name, address, customer no., tariff category | Verify — errors cause disputes |
| Billing Period & Due Date | Month start/end, issue date, payment deadline | Pay before due date to avoid surcharge |
| Meter Readings | Previous, current, net consumption m³ | Cross-check with your meter |
| GCV Factor | m³ to MMBTU energy conversion | Explains ~3–8% gap vs estimate |
| Gas Charges (Slabs) | Rate × MMBTU per slab tier | Largest variable charge |
| Fixed Charge | Rs 600 / Rs 1,500 / Rs 3,000 per month | Check against your category |
| 18% GST | Federal tax on charges + fixed charge | Statutory — not disputable |
| Arrears | Prior unpaid balance | Clear to avoid disconnection |
| Total Payable | All charges summed | Amount due before due date |
| After Due Date Amount | With late payment surcharge added | Avoid by paying 3 days early |
Tariff & Rates
SSGC Tariff Slabs 2025 — Protected & Non-Protected Karachi Consumers
SSGC applies the same OGRA-determined tariff structure as SNGPL. Protected consumers (winter average ≤ 90 m³) pay a Rs 600 fixed charge and three low-rate slabs. Non-protected consumers pay Rs 1,500 or Rs 3,000 fixed charge and higher per-unit rates. Because Karachi has a warm climate year-round, many SSGC consumers qualify as protected — even households with gas geysers and commercial stoves often stay below 90 m³ in winter.
Check your consumer category on your current SSGC bill. If it says "Non-Protected" and your winter average is at or below 90 m³, apply for reclassification at your nearest SSGC area office. This single change can reduce your monthly bill by Rs 3,000–7,000.
Check Your Protected Status →
Payment
How to Pay Your SSGC Gas Bill — All Methods in Karachi & Sindh
SSGC bills can be paid through multiple digital and physical channels. Digital payments (JazzCash, Easypaisa, internet banking) are fastest. Bank branch and ATM payments post within 1–3 working days. Pay at least 3 working days before the due date to ensure posting before the surcharge kicks in.
JazzCash
App → Pay Bill → Gas → SSGC → enter 10-digit customer number.
Easypaisa
App or Easypaisa retailer → Bill Payment → Gas → SSGC.
Internet Banking
HBL, MCB, UBL, Habib Metro, Standard Chartered Pakistan — all support SSGC.
1Link ATM
Any bank ATM → Bill Payment → Utility Bills → Sui Southern Gas.
NBP / Bank Branch
National Bank of Pakistan branches across Sindh and Balochistan.
SSGC Office Counter
Pay at any SSGC area office — Karachi PECHS, North Karachi, Orangi, Korangi, Hyderabad, Quetta.
Helpline 1199
SSGC Helpline 1199 — What You Can Do
SSGC's toll-free 24/7 helpline 1199 is the single point of contact for all consumer services. Have your 10-digit customer number ready before calling. Services available through 1199:
Billing Inquiries
Confirm your current bill amount, due date, arrears and consumer category.
Complaint Registration
File billing complaints, overcharge disputes, meter fault reports. Note the reference number.
Gas Emergency
Report gas leaks or supply outages. Emergency teams dispatched 24/7.
Supply Outage
Report low pressure or supply interruption. Field crews dispatched within 24–72 hours.
New Connection Info
Get information on new gas connection eligibility, documents needed and charges.
Protected Status
Inquire about your consumer category and request reclassification guidance.
Dispute Resolution
How to Dispute Your SSGC Bill or File a Complaint
If your SSGC bill is higher than expected and you believe it contains an error — estimated reading, wrong category, unverified arrears or a calculation mistake — follow this escalation path:
- 11199 Helpline: Call 1199, report the issue with consumer number, billing month and discrepancy amount. Record the complaint reference number.
- 2SSGC Area Office: If unresolved in 7–10 days, visit the nearest SSGC area office (Karachi PECHS, Hyderabad, Quetta) with CNIC, bill and complaint reference.
- 3OGRA Escalation: If SSGC fails to resolve within 30 days, file at ogra.org.pk or email complaints@ogra.org.pk. OGRA can direct SSGC to correct the billing error.
Regional Offices
SSGC Area Offices — Karachi, Hyderabad, Sukkur & Quetta
SSGC operates area offices across Karachi and regional offices in major Sindh and Balochistan cities. All offices provide full consumer services Monday–Friday 9 AM–5 PM.
📍 Karachi (PECHS HQ)
137-A PECHS, Shahrah-e-Faisal
📍 Karachi North
North Karachi area office
📍 Karachi West
Orangi Town area office
📍 Karachi East
Korangi / Landhi area office
📍 Hyderabad
SSGC Regional Office, Hyderabad
📍 Sukkur
SSGC Regional Office, Sukkur
📍 Larkana
SSGC Area Office, Larkana
📍 Quetta
SSGC Regional Office, Quetta
📍 Hub
SSGC Area Office, Hub, Balochistan
For address confirmation and office hours, call 1199.
New Connection
How to Apply for a New SSGC Gas Connection in Karachi or Sindh
Applying for a new SSGC gas connection follows the same process as SNGPL. Start by confirming network coverage at your address, then submit documents and pay the Demand Notice charges.
Gas Safety
SSGC Gas Safety — What to Do If You Smell Gas in Karachi
Natural gas is odourised with a rotten-egg smell for safety. If you detect gas indoors, act immediately — do not look for the source before following these emergency steps.
Do NOT operate switches
Never turn light switches on or off — sparks ignite gas. Leave them as they are.
Open all windows and doors
Ventilate the area immediately to dilute the gas concentration.
Evacuate everyone
Move all people and pets out of the building immediately.
Turn off main gas valve
Only if you know where it is and can do so safely without creating a spark.
Call 1199 from outside
Call SSGC emergency on 1199 once you are safely outside the building.
Don't re-enter
Do not go back inside until SSGC technicians have inspected and cleared the premises.
⚠️ SSGC Gas Emergency: Call 1199 immediately — available 24/7, toll-free
Protected Status
SSGC Protected Consumer Status — Karachi and Sindh Consumers
In the SSGC service territory — covering Karachi, Hyderabad, Sukkur, Quetta, and all of Sindh and Balochistan — the protected consumer threshold is the same as SNGPL: a maximum average winter consumption of 0.9 hm³ (90 cubic metres) per month during November, December, January, and February. Protected consumers pay a fixed charge of Rs 600 per month and benefit from significantly lower slab rates. Non-protected consumers pay Rs 1,500 (monthly usage ≤150 m³) or Rs 3,000 (above 150 m³) plus higher energy rates.
Karachi's warm climate means that many SSGC consumers who use gas primarily for cooking and water heating — without a gas room heater — naturally consume well below 90 m³ in winter. If you are currently classified as non-protected and believe your winter average is at or below 90 m³, request a review at your nearest SSGC area office. Bring your gas bills for the November–February period in question. SSGC staff will verify the actual meter readings for those months. If confirmed, you will be reclassified as protected from the next billing cycle, potentially saving Rs 900–7,000 per month depending on your consumption level.
Your current consumer category is printed on every SSGC bill in the account information section. You can also verify it by calling 1199 with your 10-digit customer number. If the category shown is wrong — for instance, if SSGC used estimated readings that artificially inflated your calculated winter average — you have the right to formally dispute the classification. File a written complaint at your SSGC area office, providing actual meter readings or photographs as evidence. OGRA's consumer protection framework covers reclassification disputes if SSGC does not resolve the matter satisfactorily.
Meter Management
SSGC Gas Meter Types and Meter Accuracy Testing in Karachi
SSGC installs diaphragm meters at domestic premises across Karachi, Hyderabad, Sukkur and other SSGC-served cities. These meters measure volumetric gas flow and display cumulative consumption in cubic metres on a mechanical or digital readout. SSGC is progressively replacing aging meters across Karachi with newer, more accurate units as part of its infrastructure modernisation programme. If your meter is more than 15 years old, you can request a meter inspection at your area office — SSGC is obligated to maintain accurate metering equipment.
Your monthly gas consumption is the difference between the current and previous meter readings. If you receive a bill that seems disproportionately high compared to your typical consumption, take a photograph of your meter display and compare the reading shown on your bill against the physical meter. Any discrepancy between the bill's stated reading and your meter's physical display is grounds for a formal billing complaint. If readings match but the resulting bill amount still seems wrong, the issue may be in the tariff category or in the GCV (Gross Calorific Value) conversion — both of which are also verifiable.
To request a Meter Accuracy Test (MAT), call 1199 or visit your nearest SSGC area office. A nominal testing fee applies, which is refunded if the meter is confirmed to be over-registering. SSGC engineers will remove the meter, test it at a certified facility, and report the findings. If the meter's error exceeds OGRA's permitted tolerance (typically ±2%), SSGC must replace it and adjust your billing retroactively for the period of inaccurate measurement. Keep monthly meter reading photographs as evidence — these are invaluable if a MAT dispute goes to your area office or OGRA.
Estimated Bills
SSGC Estimated Meter Readings — How to Identify and Correct Them
SSGC issues estimated bills when a meter reader cannot take an actual reading at your premises. In dense urban areas like Karachi, access issues are common — locked gates in residential compounds, high-rise building access restrictions, or absent residents on the scheduled reading date. An estimated bill is marked with the letter "E" or the word "Estimated" next to the reading field. SSGC calculates the estimated consumption using your historical average, which may or may not accurately reflect your current usage pattern.
The risk with estimated bills is accumulation error — if SSGC estimates your consumption as 30 m³ per month for three months and your actual consumption was 45 m³/month, the next actual reading will generate a large catch-up bill to account for the 45 m³ shortfall. In the opposite scenario, where your actual consumption was lower than the estimate, you will have overpaid and are entitled to a credit on the next bill. If you receive two or more consecutive estimated bills, proactively call 1199 to submit your own meter reading with a photograph. SSGC's consumer portal (ssgc.com.pk) also allows registered consumers to upload meter reading photographs online.
To prevent estimated bills, ensure your gas meter is accessible on the scheduled reading date for your area. In high-rise buildings, the building administration committee can coordinate with SSGC to schedule a reading day when building access is confirmed. If your meter is in an awkward location — behind a locked utility room or inside a compound — consider requesting SSGC to relocate it to a more accessible point. This is a formal service request that SSGC can fulfil for a fee. Consistent actual readings eliminate catch-up billing surprises and give you accurate data for tracking your winter average.
Ownership Transfer
SSGC Connection Transfer — Change of Ownership in Karachi and Sindh
When a property served by SSGC changes ownership or tenancy, the gas connection must be formally transferred to the new responsible party. In Karachi's highly active property market, where property sales, inheritance transfers and tenant turnovers are frequent, failing to update the SSGC account often leads to billing confusion, accumulated arrears in the previous owner's name, and complications when the new occupant tries to pay or dispute a bill. SSGC will only deal with the registered account holder for billing and complaint matters — being a new owner without updating the account leaves you unable to formally manage the connection.
To transfer an SSGC connection, visit the nearest SSGC area office in Karachi (PECHS, North Karachi, Korangi, or Orangi) or the regional office for your city outside Karachi. Required documents include: your CNIC, proof of ownership (sale deed or Fard-e-Malkiat) or tenancy agreement, the current SSGC account number from the latest bill, and a No Objection Certificate (NOC) from the previous account holder where available. SSGC will update the account details and issue a new confirmation. Any outstanding balance on the connection must be cleared — arrears do not transfer off the account with the change of holder name.
In cases where the previous owner or tenant cannot be contacted, or where the property was inherited, SSGC has an administrative process for handling NOC-absent transfers. Bring the relevant legal documents (succession certificate for inheritance, court orders for disputed properties) to the area office. The process may take 2–4 weeks. Once the transfer is complete, ensure your correct mobile number and email are registered on the account so you receive future bill notifications. The 10-digit customer number typically remains unchanged; only the account holder details are updated in SSGC's system.
Gas Supply Types
Natural Gas vs LPG in SSGC Areas — Balochistan and Rural Sindh
SSGC's natural gas distribution network covers Karachi and major cities and towns in Sindh and Balochistan where pipeline infrastructure has been built. However, large areas of Balochistan and rural Sindh do not have access to the SSGC distribution network because pipeline construction to remote and sparsely populated areas is not economically viable. Consumers in these areas rely on LPG (Liquefied Petroleum Gas) — commonly known as cylinder gas — supplied by private LPG distributors and marketed under brand names such as Hascol, Shell, PSO, and local brands.
LPG and natural gas (methane) have different energy content and combustion characteristics. Gas appliances sold in Pakistan are typically designed and calibrated for natural gas, not LPG. Using natural gas appliances on LPG without conversion kits can result in incomplete combustion, excessive flame, and safety hazards. Conversely, appliances set for LPG will not burn efficiently on natural gas. If you are moving from an LPG area to a city with SSGC natural gas supply, have your appliances inspected and adjusted by a qualified technician before connecting to the piped supply.
For consumers in SSGC-unserved areas of Balochistan, SSGC does not regulate or supply LPG — LPG pricing is governed by OGRA's separate LPG regulatory framework and is sold through private distributors. If your area is currently without SSGC pipeline coverage and you wish to apply for a new piped gas connection, the feasibility depends on whether SSGC's distribution main reaches your locality. Call 1199 to enquire about network coverage at your specific address. Network extension projects are announced by SSGC and the Ministry of Energy and can be tracked through official government communications.
Disconnection & Reconnection
SSGC Gas Disconnection and Reconnection — Process and Charges Karachi
SSGC can disconnect a domestic gas supply for non-payment of bills after issuing a formal disconnection notice. The notice is served at your registered address when two or more billing cycles remain unpaid beyond their due dates. Before disconnection, SSGC field staff visit the premises; if the outstanding amount is settled at the time of the field visit, disconnection is avoided. If not, the meter is physically removed or the supply is sealed. SSGC may also disconnect for safety violations — if your internal gas installation is found to be dangerous or non-compliant during an inspection, supply can be cut until the hazard is rectified.
To reconnect after a non-payment disconnection, pay all outstanding arrears in full and obtain the payment receipt. Take the receipt and your CNIC to your nearest SSGC area office and submit a reconnection application. The current reconnection fee applies — check the latest schedule at your area office. After the application is accepted and fees are paid, a field team will be dispatched. In Karachi, reconnection typically happens within 2–5 working days. To avoid future disconnection risk, set up reminders to pay your bill before the due date; digital payment through JazzCash or Easypaisa takes under two minutes.
Voluntary disconnection — for property renovation, extended travel abroad, or conversion to alternate energy — is available on request at any SSGC area office. Submit a written application with your CNIC and customer number. SSGC will send a team to remove the meter and stop billing. When you return or are ready to reconnect, submit a new connection or reconnection application with the applicable fee. It is advisable to photograph the meter housing and gas pipes at the point of voluntary disconnection so any discrepancies at the time of reconnection can be identified. If your property is vacant for more than six months, voluntary disconnection is preferable to leaving an unused meter running up a fixed charge.
Online Services
SSGC Online Portal and Bill History — Managing Your Account in Karachi
SSGC's official website at ssgc.com.pk provides a self-service consumer portal for registered users. Registration requires your 10-digit customer number, your registered mobile number for OTP verification, and a valid email address. Once registered, the portal gives you access to: your current and historical bills, payment history records, meter reading history, your registered consumer category and tariff details, and a complaint submission and tracking module. Having all this information in one digital location reduces your dependence on calling 1199 for routine inquiries.
Billing history through the portal is useful for multiple purposes. If you want to calculate your winter average to verify whether you should qualify as a protected consumer, you can extract the four winter months' actual readings directly from the portal. If you are involved in a property transaction and need to prove that no arrears are outstanding on the SSGC connection, a statement from the portal supplemented by a formal account statement from the area office provides the evidence. The portal also lets you update your registered mobile number and email, ensuring you receive bill notification alerts when new bills are generated.
For consumers who have not yet registered on the SSGC portal, the 1199 helpline remains the primary means of accessing account information. Helpline operators can confirm your current bill amount, due date, consumer category, and complaint status. For formal account statements needed for legal or banking purposes, visit your SSGC area office with your CNIC and customer number — staff can provide a stamped printed statement of your billing and payment history for a specified period. Processing time for formal statements is typically 3–5 working days.
Consumer Rights
SSGC Consumer Rights Under OGRA — Protections for Karachi Consumers
OGRA (Oil and Gas Regulatory Authority) governs SSGC under the same regulatory framework as SNGPL. All gas consumers in Karachi and across Sindh and Balochistan have the same OGRA-guaranteed rights as consumers in the north. These include: the right to accurate billing based on actual meter readings; the right to a Meter Accuracy Test on request; the right to a formal response to any complaint within defined timeframes; the right to dispute your consumer category; the right to pre-notification before planned supply interruptions; and the right to escalate unresolved complaints from SSGC directly to OGRA.
To use your rights effectively, always document your interactions with SSGC. When you call 1199, note the date, time and the reference number given. When you visit an area office, keep a copy of every document you submit and obtain a receipt or acknowledgement. If SSGC does not resolve your complaint within the regulatory timeframe — typically 30 days for billing disputes — file directly with OGRA through the ogra.org.pk consumer portal or by calling OGRA's toll-free number 1-800-6672. OGRA has the authority to order SSGC to correct billing errors, provide bill adjustments, and in cases of systematic non-compliance, impose financial penalties on the utility.
Beyond individual complaints, OGRA publishes annual regulatory reports on SSGC's service quality performance, including response times, complaint volumes and resolution rates. These reports are publicly available at ogra.org.pk and provide context for evaluating whether the issues you are experiencing are widespread or isolated. Consumers who engage with OGRA's consumer protection process not only help resolve their own issues but contribute to the regulatory data that OGRA uses to hold SSGC accountable in licence renewal and tariff determination proceedings.
Supply Management
Karachi Gas Supply and Load Management — SSGC Pressure Issues Explained
Unlike Punjab where winter demand spikes are most acute, Karachi's gas demand is relatively more evenly distributed throughout the year due to its warm climate. However, SSGC's supply challenges in Karachi and Sindh are driven by different factors: upstream gas field depletion, transmission system bottlenecks, and the priority allocation system that directs gas to industrial and power sector consumers during periods of supply shortage. When upstream supply is constrained nationally, domestic consumers — both SSGC and SNGPL — bear a disproportionate share of the load shedding.
SSGC publishes load shedding schedules for different distribution zones during periods of constrained supply. These schedules are typically announced through SSGC's official website, social media channels, and through the 1199 helpline. If you are experiencing supply interruptions, checking whether your area is on a published load shedding schedule is the first step. Scheduled interruptions during published low-pressure hours are systemic and not a fault in your specific connection. However, if you are experiencing interruptions outside scheduled hours or your neighbours have normal supply, report it as a fault to 1199.
For consumers in older parts of Karachi where distribution infrastructure dates back several decades, aging mains and service connections can cause low pressure even in periods of normal supply. If your appliances show consistently weak flame even during peak supply hours, have your internal gas installation inspected. SSGC can conduct a pressure reading at your meter connection point on request — low pressure at the meter confirms a distribution issue SSGC must address. Low pressure inside your premises despite normal meter pressure indicates undersized or blocked internal pipework, which is the property owner's responsibility to rectify.
Commercial & Industrial
SSGC Commercial and Industrial Gas in Karachi — Tariffs and Applications
Karachi is Pakistan's industrial hub and a significant portion of SSGC's gas supply is consumed by commercial and industrial users — factories, textile mills, food processing plants, hotels, hospitals and commercial kitchens. Commercial gas connections carry higher OGRA-determined tariff rates than domestic connections, reflecting the non-subsidised nature of commercial energy use. Industrial connections are structured differently still, with bulk rate categories for large-volume consumers. Using a domestic connection for commercial or industrial purposes violates SSGC's terms and conditions and can result in reclassification, back-billing at commercial rates for the period of misuse, and disconnection.
For businesses in Karachi wishing to apply for a new commercial or industrial gas connection, the process starts with a load assessment application at the nearest SSGC area office. SSGC engineers will assess your premises, the required gas load in MMBTU, and the pipeline availability in your area. Karachi's industrial zones — SITE, Korangi Industrial Area, North Karachi Industrial Area — are generally well-served by SSGC's distribution network. Businesses in newer industrial zones or at the periphery of the city should confirm network coverage before making facility investment decisions.
Industrial consumers with high gas demand — ceramics factories, glass plants, steel re-rollers — may be served under SSGC's interruptible supply category during periods of national gas shortage. Under interruptible agreements, SSGC can legally reduce or cut supply to industrial users when domestic supply is prioritised. This is typically agreed in the commercial contract and results in a discounted tariff rate during normal supply periods. Industrial consumers should review their supply agreement carefully to understand their interruption exposure and plan accordingly with alternate fuel arrangements for critical processes.