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Sui Gas Complaints & Helplines

For gas billing errors, low pressure, leakage or meter problems, call the universal gas helpline 1199. SNGPL consumers can also use the UAN 111-762-762. Keep your consumer number ready when you call.

Official helplines

Gas emergency / complaint helpline1199Billing, low pressure, leakage and meter complaints (SNGPL & SSGC).
SNGPL UAN111-762-762SNGPL customer services and complaints.
SNGPL bill by SMS9879Text your 11-digit consumer number to receive bill details.

How to file a complaint

  1. Note your consumer number and the issue (with bill month if it's a billing complaint).
  2. Call the helpline 1199 or your company's UAN.
  3. Record the complaint number you are given.
  4. Follow up with the complaint number if it isn't resolved.

Common gas complaints

  • Overbilling or wrong meter reading.
  • Low gas pressure, especially in winter.
  • Gas leakage or smell (treat as an emergency — call 1199 immediately).
  • Meter not working or not read.
  • Wrong tariff category (protected vs non-protected).

More Helpful Links

Complaints — FAQs

What is the Sui Gas complaint number?
The universal gas emergency and complaint helpline is 1199 for both SNGPL and SSGC. SNGPL also has the UAN 111-762-762.
How do I complain about an overbilled gas bill?
Call 1199 or your company's UAN with your consumer number and bill month, explain the issue, and note the complaint number you're given for follow-up.
What should I do about a gas leak?
Treat it as an emergency: turn off the supply if safe, avoid flames and switches, and call the gas emergency helpline 1199 immediately.